You means the individual or legal entity using the Service.
2. Your Right to Cancel
We want you to love your purchase. If you’re not fully satisfied, most items may be returned within 14 days from the delivery date, provided they meet the return requirements listed below.
For products sold by third party sellers, the return window may differ. Please check the product detail page and your order history for specific return timelines.
To exercise your right to cancel, you must notify us clearly by email:
Email: info@openmartonline.com
We will issue your refund within 14 days of receiving the returned Goods. Refunds are processed using the same payment method used for the original order.
3. Conditions for Returns
To be eligible for a return:
Goods must have been delivered within the last 14 days
Goods must be unused, undamaged, and in original packaging
Goods must include all accessories, tags, and proof of purchase
Refunds are issued to the original payment method
Non Returnable Items
We cannot accept returns for:
Goods made to your specifications or personalized
Goods that deteriorate quickly or have expired
Goods not suitable for return for hygiene reasons once unsealed
Goods that are inseparably mixed with other items after delivery
We reserve the right to refuse returns that do not meet these conditions.
4. Returning Goods
You are responsible for the cost and risk of returning Goods to us.
Return Address: Open Mart Online Limited Flat 7, Chepstow Court, Lyde Road Yeovil, England, United Kingdom BA21 5DN
We recommend using an insured and trackable shipping service. We cannot issue refunds without receiving the Goods or proof of delivery.
5. Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
6. Quality Check for Returns
Please ensure you do not include items not purchased from Openmartonline.com. We cannot return such items.
Once we receive your return, we will inspect it to confirm eligibility:
If the item meets all return requirements → full refund issued
If the item is used, damaged, or missing parts → refund may be reduced
If the item is in non resalable condition → no refund will be issued
In certain cases, we may offer a partial refund at our discretion.
7. Refund Timeline
Refunds are issued to the original payment method.
Note: Original shipping fees (if any) are non refundable.
If you receive a faulty or damaged item, contact Customer Service within 30 days of the order date for investigation and resolution.
